Ron Jones
Vice President of Claims Solutions
Alaffia Health
Ron Jones is the Vice President of Claims Solutions at Alaffia Health, a leading Healthtech company leveraging AI to streamline healthcare claims processing. With over 25 years of experience in the healthcare industry, Ron is a seasoned executive known for his expertise in payment integrity, claims editing, clinical chart review, and coordination of benefits. At Alaffia, he spearheads the strategy and development of agentic AI solutions, including the innovative Autodor platform, which enhances workflow efficiency for health plan claims teams.
Ron’s leadership has been instrumental in driving significant cost savings, with a track record of helping health plans achieve over $1 billion in medical cost reductions. His strategic vision and deep understanding of healthcare operations have positioned him as a trusted leader in implementing cutting-edge AI technologies to optimize claims management and reduce administrative waste. Prior to joining Alaffia, Ron held leadership roles at organizations such as ClaimLogiq, MultiPlan, Cotiviti, Connolly, The Rawlings Group, and GE Financial Services, where he honed his skills in product innovation, strategic planning, and operational efficiency.
Emmanuel Arroyo
Senior Director of Wellness - Global
Rosewood Hotel Group
With over 21 years of experience in the Spa & Wellness Industry. Emmanuel is a seasoned professional with a background in Luxury hospitality, who has collaborated with some of the Hotel Leading Groups, opening & operating Spas across North America, Caribbean & Europe.
Emmanuel started his hospitality career with Fairmont Hotels & Resorts (FHRI) occupying Spa leadership roles in different locations and then recruited by Hilton (HWW) to operate the Spa & Leisure division in one of their Top resort locations, consecutively joining the team at the award-winning Rosewood Mayakoba.
Following his tenure with Rosewood, he served as Regional Director of Spa & Wellness, supporting operations across the Americas & Europe as well as pre-opening in locations such as Mexico, Montecito-California, Bahamas, Hong Kong, Saint Barts & Vienna. Specialized in building a culture based of wellbeing, he has spearheaded companywide initiatives such as Global Wellness Day to continue strengthening the brand positioning in Wellness.
Lately, he was appointed as Senior Director of Wellness Global Operations, managing a portfolio of 31 Ultra lux Properties and successfully completed openings in Kona-Hawaii, Munich, New Zealand, Sao Paolo & Salzburg as well as supporting the future opening of +10 more Spas across the globe.
Additionally, Emmanuel is an active front-runner in the Spa industry, supporting as panelist in various industry conventions and served as part of the Board of Directors of the Global Mentorship Program, an international initiative of the Global Wellness Institute (GWI).
Emmanuel has a formation in Tourism & Hospitality by Concordia University in Montreal and is certified in Spa Management by La Salle College. He fluently speaks Spanish, English & French and lives happily married with his wife Cinthya and their three children, Valeria, Leonardo & Fatima.
